Your privacy is important to us. This Privacy Policy explains what information WhataCraft collects, how we use it, and the choices you have. By visiting whatacraft.com or making a purchase, you agree to the practices described here.
Information We Collect
We collect information you provide to us directly, including:
- Name, email address, and shipping address when you place an order
- Payment information (processed securely — we do not store full card details)
- Personalization content you submit (names, photos, custom text)
- Account information if you create a WhataCraft account
- Messages you send us through contact forms or email
We also automatically collect certain technical data when you browse our site, such as IP address, browser type, pages visited, and time spent on the site. This is standard for most e-commerce websites and helps us improve your experience.
How We Use Your Information
- To fulfill and deliver your orders
- To personalize your products based on the details you provide
- To communicate with you about your order status, shipping, and customer support
- To send you marketing emails (only if you opt in — you can unsubscribe anytime)
- To improve our website, products, and customer experience
- To detect and prevent fraud or unauthorized activity
How We Share Your Information
WhataCraft does not sell, rent, or trade your personal information to third parties. We may share limited data with:
- Production and fulfillment partners (to manufacture and ship your product)
- Shipping carriers (to deliver your order)
- Payment processors (to handle transactions securely)
- Marketing and analytics tools (in aggregated, anonymized form only)
All third parties we work with are bound by data protection agreements and are prohibited from using your information for any other purpose.
Cookies
We use cookies to improve your browsing experience, remember your cart, and understand how visitors interact with our site. You can control cookie settings through your browser. Disabling cookies may affect some functionality on the site.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You can request the deletion of your data at any time by contacting us.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal data. To exercise any of these rights, email us at contact@whatacraft.com. We will respond within 30 days.
Security
We use SSL encryption and industry-standard security practices to protect your data. However, no method of internet transmission is 100% secure. We continuously monitor and update our systems to safeguard your information.
Children’s Privacy
WhataCraft is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. We encourage you to review this policy periodically.